Website privacy policy (updated 26/09/2020)

At Stanbury Wharf Holiday Cottages we respect your privacy, and aim to comply with the latest data protection regulations. This policy explains how we collect and handle data relating to website visitors. Please note that this policy may be altered in the future.

Who collects the information?

The information is being collected by Stanbury Wharf Holiday Cottages, and the person responsible for handling data is Kirsty Hoare, who can be contacted via email at stanburywharf@gmail.com, or by writing to Stanbury Wharf Holiday Cottages, Holsworthy, Devon, EX22 6LU. Alternatively, phone: +44(0)7908213356.

How do we collect information?

Information can be collected in the following ways:

  • If you contact us via our enquiry form or via email.
  • If you contact us by telephone.
  • If you sign up to our mailing list.
  • If you make an online booking.

What information is collected?

For enquiries and/or bookings we will only collect the minimum information required for the purposes of being able to contact you and make an accurate record of the booking and process any payments relating to it. This may include your name, contact numbers, postal address, email and details relating to the members of your party.

How is your data used?

When you contact us, make a booking or sign up for our newsletter, your data is only used for correspondence, purposes relating to your booking. We do not pass your data onto third parties for marketing.

Some data will also be used for internal record keeping (e.g. for the accounts that we are legally obliged to maintain), and to help us assess how to improve the services that we offer.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so.

We may share with or receive personal data from the following third parties:

  • Bookalet : our online booking engine for the management of your booking
  • Stripe Payments Europe Ltd : our secure payment facility which enables our guests to safely pay for their breaks
  • Online travel agencies such as AirBnB or Booking.com : to allow guests to book a stay with us
  • Mailchimp : to assist with the sharing of marketing information

Your consent

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: stanburywharf@gmail.com or telephone on +44(0)7908213356.

How you can access and update your information

The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: stanburywharf@gmail.com, or write to us at: Stanbury Wharf Holiday Cottages, Holsworthy, Devon, EX22 6LU. Alternatively, you can telephone +44(0)7908213356. We will promptly correct any information found to be incorrect.

You have the right to ask for a copy of the information we hold about you, and this will be sent to you in electronic format free of charge.

Your right to restriction

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes;
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at stanburywharf@gmail.com.

Your right to be forgotten

You have the right to request that we erase any information that we hold about you. Should you wish to do so please email us at: stanburywharf@gmail.com, or write to us at: Stanbury Wharf Holiday Cottages, Holsworthy, Devon, EX22 6LU. Alternatively, you can telephone +44(0)7908213356.

Please note your data cannot be erased until the completition of your booking or where alternate legislation requires us to hold your information for a set period of time. Your data will be erased as soon as this time period is complete.

The security of your information

When details such as your name and email address are submitted via a contact form or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Payment security

We provide an online service that allows you to pay for your booking using your credit card details or debit card details. We do not store or process credit card details or debit card details on any of our systems; instead we use Stripe, which is a secure online payment gateway to process credit card payments and debit card payments on our behalf.

Breach notification

If we hold records of your personal data and we become aware of a data breach, we will endeavour to inform you of this within 72 hours.

Links to other websites

Our website may contain links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.

Users under 18 years of age

Any user under 18 years of age must have their parents'/guardians' consent to use our website. Users without this consent are not allowed to provide us with personal information.

Acceptance of these terms

By using our website, you signify your acceptance of the terms of our privacy policy. If you do not agree to the terms of our privacy policy, please do not use our website. Your continued use of our website following the posting of any changes to our privacy policy will mean that you accept those changes.